Support
If you run into a question about your account, a transaction, or a game, our support team is ready and approachable. Rake.us offers multiple ways to get help—live chat, email, and phone—so you can pick whatever works best for you. We keep answers clear and human, and we’ll point you to the exact next steps whether it’s a verification document, a bonus question, or a payout request.
Fast help via live chat — immediate responses
Live chat is the quickest way to get help for account hiccups, bonus clarifications, or game issues, available 24/7. Our agents aim to respond in under two minutes for most chats, and they can walk you through troubleshooting, explain promo terms, or escalate a payment inquiry on the spot. For pressing problems, start a chat and you’ll usually be sorted before you finish your coffee.
Email support when you need records or follow-up
Prefer email? Send a message to support@rake.us with your account ID and a clear subject line. Email replies typically arrive within 12–24 hours, depending on volume, and are ideal for sending documents, detailed account requests, or questions that need a paper trail. If you need a faster reply, open a live chat and ask the agent to flag your email case.
Phone support for personal assistance
Phone support is available for players who want to speak directly with an agent. Hours may vary by region, so check the Contact section on the site for the current number and operating times. Phone reps will verify your account, explain transaction statuses, and guide you through verification or redemption steps.
Find answers fast in the FAQ and Help Center
Our FAQ covers common topics so you can get instant answers to routine questions. Popular FAQs include:
- Account setup and verification
- Deposits, purchases, and Sweeps Coins redemptions
- Bonus codes, wagering rules, and promo eligibility
- Game rules, payline info, and technical troubleshooting
If you don’t find what you need, use live chat or email and we’ll point you to the exact FAQ entry or walk you through the process.
Knowledgeable support that respects your time and privacy
Our team is trained on account security, payments, and our unique Sweepstakes model—so they understand the differences between Gold Coins and Sweeps Coins, wagering requirements, and redemption rules. Expect clear guidance for KYC verification, payout options, and bonus terms, and know that privacy and account security are handled with strict procedures. If an issue needs escalation, we move it up fast and keep you informed until it’s resolved.
Quick contact checklist
- Live chat: best for immediate help, usually replies in under two minutes.
- Email: support@rake.us for documents or follow-up, replies typically within 12–24 hours.
- Phone: see the site Contact page for the current number and hours.
Always include your account ID and a brief summary of the issue to speed up handling.
Terms, responsible play, and follow-up
Before claiming offers or requesting redemptions, check the Terms and Conditions and promo rules. The support team will always point you to the applicable requirements, such as wagering rules, eligibility, and verification steps. If you need help locating those terms or understanding a promo—like a no-deposit offer or a reload—ask us directly and we’ll explain plainly what’s required.
Read our Rake.us Casino review for a broader look at games, bonuses, and platform features, or reach out via chat or email right now—help is available, friendly, and ready to get you back to playing.